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Site Functionality: Make It Easy for Customers to Pay You

Introduction

Anything that makes it difficult for the customer is going to reduce your conversion rate.
One area you can make it is less difficult is in site functionality.

PiP iT Global Blog - Site Functionality: Make It Easy For Customers To Pay You


Site functionality is about:

  • Making it easy for customers to find what they want on your site.
  • Making it easy for customers to pay you.
  • Having a site that is easy to use.
  • Having a generally attractive site.


Site functionality is not about:

  • Having huge amounts of unnecessary features.
  • Distracting customers.

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Purpose

Instead of focusing on what a site can do, ask:

“What is the purpose of this site?”

Keep this question in the minds of both developer and site owner to help keep a site more
focused on customer satisfaction. Once this focus has been achieved, you can use the
following tips to help your site's functionality to increase your conversion rate:

  • Fastest Path to Success: To maximise sales, make the path from site entry to
    checkout as quick and painless as possible
  • No Requirement to Register: For ASOS, remove this requirement to increase
    conversion rate by 50%! On average, 58% of customers drop out if they have to
    register.
  • Clear Information: Make it clear for the customer how to find products and services,
    and then pay you.
  • Treat Your Site Like a Giant Call to Action: With a CTA you should consider what you
    want your users to do next. The same should be the case for every page of your site.
    No matter which page a customer is on, there should always be a clear "next step"
    present.

Conclusion

Make your site easy, pleasant, and straightforward for customers to pay you!

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Sources:


http://blog.hubspot.com/marketing/remove-friction-during-checkout-process
https://en.wikipedia.org/wiki/Three-click_rule

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